Policies

PRIVACY POLICY

Any personal information obtained through sewarrogant.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties. All information provided is used exclusively by sewaarogant.com only. We take the necessary precautions to keep your information safe. We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.

Deposits

Deposits are for custom orders with a value amount greater than $600 only. Your deposit is a portion of your balance, once your deposit is placed, your deadline is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made.  Order greater than $600 requires an %60 deposit. Any order less than $600 must be made in full and a deposits aren't acceptable.

Consultations 

Every custom/ Pre Order requires a consultation. To reassure that all custom orders are placed correctly. Also to make sure that all customer needs and desires are met. All consultations are subject to a  non-refundable consultation fee.  Sew Arrogant no longer credit consultation fees towards orders. Consultations fees are non-transferable.

Custom orders isn't booked on a first come basics. Custom orders are booked basic on the date of your event. If you would like an earlier turn around time you can book a rush order. 

DESIGN INTEGRITY

Sew Arrogant does not duplicate other designers work, we create all our custom dresses, be it for Prom, Bridal or special occasion from scratch. Pictures provided by clients are used for inspirational purposes only. In order to keep the  integrity of our brand all designs and items that are created are exclusive to Sew Arrogant. We use our own patterns and sketch based off of the ideas and inspirations given to us from our private clients. We Will Not create half a garment or take credit for someone else's work. 

Color Swatch/Design

The color of an item in a picture may not accurately depict the actual color, however you can request a sample. If we have it in stock we will ship the next day A FEES WILL BE CHARGED, if we are ordering the fabric we will ship once the fabric arrives. Since there are different Shades of some colors, if you need a dark or lite version you can send us a screenshot of a googled image that best depicts the color and we’ll will try to match it close as possible. 

Accent Lace/Appliqués: (These are design details used in addition to the main design, used on sleeves, randomly throughout design or as a main attraction piece). Vendors may not have the exact appliqués in one season that they had in a previous season, used to create the look you see. In this case we will use our knowledge to choose the next best similar option to achieve the look.You can reference the difference in the accent lace of “Red & Yellow Tracy” & “Tracy” Design or the “Jai” & “Jai w/ split” design. The design of the dress, material and placement is the same, however the pattern/shape of the accent lace may differ in size/shape based on what is in stock at the time of purchase. This also applies to Crystal Appliqués used (ex. “Amiyah” & “Queen” Design). Any question? Include in your inquiry!

CUSTOM DESIGN REFUND POLICY

Custom made to measurement designs sales are FINAL. NO REFUNDS,  NO RETURNS & NO EXCHANGES. This includes items listed under the Gowns tab, and items listed as Pre-orders (Which are custom made). These items are cut and sewn and produced in our studio. Once your order is placed production begins. If you need to make a change to a custom order please email us at sewarrogant@gmail.com 

BOUTIQUE RETURN/EXCHANGE POLICY

Boutique items, including Clothing, Jewelry, Shoes and Accessories, are non refundable. However these items are available for one time exchange within 7 days of purchase. Items must be unworn, free from perfumes or scents. Must be in good condition with original tags and proof of purchase. When returning an item for an exchange, please be sure to include the following in your package; Order Number and the size you are exchanging for. If your alternative size is out of stock contact us to discuss an alternative garment. If the return is shipped outside of the 7 day return window the customer's package will be returned to customer. We DO NOT cover return shipment cost. 

Return Address:

Sew Arrogant

3923 Rosewood Way

Orlando Florida, 32808​

What to include in exchange packaging:

- Full Name

- Contact Number/Email

- Size You Are Exchanging For

*Shoes must be returned in original packaging. Shoe box is not packaging.

If shoes are returned not in packaging they will be denied and sent back. 

 

Damages and issues 
Please inspect your order upon receiving, contact us immediately if the item is defective, damaged or if you

receive the wrong item in order for us to evaluate and rectify the issue.

Please submit photos or concerns to sewarrogant@gmail.com

SHIPPING 

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you boutique items only. If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service or FEDEX. Sew Arrogant DOES NOT hold responsibility for packages that state DELIVERED. We do not issue refunds for packages that state being delivered.

Account must be satisfied prior to shipping or this will delay the Shipping process

For Custom orders  please allow 7-15 business days for production and shipping time. Rush orders requires express mailing fee. 

Boutique items are shipped within 3-7 business days. If you need a garment shipped sooner please place your order in enough time to receive it by your specific date. There is an additional fee for rush order shipments.

Due to COVID-19 some orders are subject to delays.

When your order has been shipped, you will receive an email with tracking information. We do not issue refunds for packages that state being delivered. Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

Cancelled Event: In the unfortunate event that your event is canceled, you are still responsible for the full total of the dress which should be paid no later then the Date of the event as recorded in our records. If the date is postponed, The balance will still be due by the original date provided. If the account isn't satisfied by then, the dress becomes property of Sew Arrogant and can be immediately sold for profit. (If a payment arrangement is needed please keep in contact with us)

WE WILL STORE DRESSES NO LONGER THEN 2 WEEKS AFTER YOU RECEIVE CONFIRMATION OF COMPLETION. AFTER THE 2 WEEKS A FEE OF $5 PER DAY WILL BE ADDED. AS WE CANNOT STORE DRESSES FOR LONG PERIODS OF TIME. IF LONGER THAN 4 WEEKS, ITEM BECOMES PROPERTY OF SEW ARROGANT AND CAN BE IMMEDIATELY SOLD FOR PROFIT TO FULFILL YOUR ACCOUNT.

Please note: We do not ship orders on Saturday or Sunday. 

PLEASE BOOK RESPONSIBLY AND EARLY FOR THE BEST CUSTOMER SERVICE.

THANK YOU FOR CHOOSING SEW ARROGANT

We look forward to doing business with you!